Terms and conditions

Terms of Service

Effective date: January 2025

1. Acceptance of Terms

By accessing and using Shadops ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Shadops is a security scanning and analysis platform that provides:

  • External network security scanning
  • Port scanning and discovery
  • SSL/TLS certificate analysis
  • DNS enumeration
  • Network latency testing
  • AI-powered security reports

3. Account Registration

Eligibility

  • You must be at least 18 years of age
  • You must provide accurate and complete information
  • You must maintain the security of your account credentials
  • You are responsible for all activities under your account

Account obligations

  • You may not share your account with others
  • You must notify Shadops immediately of any unauthorized access
  • You may not use the Service for any illegal purpose

4. Use of the Service

Permitted use

You may use Shadops to:

  • Scan systems you own or have explicit permission to scan
  • Conduct security assessments of your own infrastructure
  • Perform authorized penetration testing

Prohibited use

You must NOT:

  • Scan systems without authorization
  • Use the Service for any illegal activity
  • Attempt to compromise network security
  • Violate any applicable laws or regulations
  • Use the Service to interfere with third-party systems
  • Resell or redistribute scan results without authorization
  • Share, sell, or trade account access

5. Data Ownership and Usage

Your data

  • You own all scan results and data you generate using Shadops
  • You retain full intellectual property rights to your data
  • You are responsible for maintaining backups of important data

Data retention

  • Scan results are automatically deleted after 30 days
  • You may delete data manually at any time through the dashboard
  • Shadops may retain certain data for legal compliance purposes

Our use of data

  • Shadops will never sell your data to third parties
  • We use your data solely to provide the Service
  • AI analysis is only performed when you explicitly request it
  • All AI processing uses encrypted, secure communication

6. Intellectual Property

Shadops intellectual property

  • The Shadops platform, software, and trademarks are owned by Shadops
  • You may not copy, modify, or reverse engineer the Service
  • All rights not expressly granted are reserved

Your intellectual property

  • You retain ownership of your scan results and reports
  • You grant Shadops a limited license to store and process your data to provide the Service

7. Security and Infrastructure

Security measures

  • All data is encrypted in transit using TLS 1.3
  • All data is encrypted at rest
  • Strict access controls and firewall rules
  • Continuous security monitoring

Agent identification

You may identify Shadops scanning agents by their egress IP addresses for firewall filtering.

8. Prohibited Scans

You are expressly prohibited from using Shadops to:

  • Scan systems you do not own or have explicit written permission to scan
  • Conduct unauthorized penetration testing
  • Violate computer crime laws or unauthorized access statutes
  • Scan critical infrastructure without authorization
  • Perform scans intended to cause harm or disruption

9. Compliance and Legal Responsibility

Your responsibility

  • You are solely responsible for ensuring your use complies with all applicable laws
  • You must obtain all necessary permissions before scanning any target
  • You are responsible for any unauthorized scanning activities from your account
  • You must comply with computer crime statutes and cybersecurity regulations in your jurisdiction

Reporting violations

If you believe your systems are being scanned by Shadops without authorization:

  • Contact us immediately at [email protected]
  • Provide target details, timestamps, and evidence
  • We will investigate and suspend unauthorized activity immediately

10. AI-Powered Features

When you request AI analysis:

  • Minimal necessary data is sent to our AI provider (DeepSeek)
  • All communication is encrypted and secure
  • AI providers are contractually prohibited from using your data for training
  • AI processing is subject to strict confidentiality requirements

11. Service Availability and Disclaimer

No warranties

Shadops expressly disclaims all warranties, representations, and conditions of any kind, including but not limited to:

  • Warranties of merchantability
  • Warranties of fitness for a particular purpose
  • Warranties of accuracy, completeness, or reliability
  • Warranties of non-infringement
  • Any warranties that may arise from course of dealing or usage of trade

Service limitation

  • The Service is provided "AS IS" and "AS AVAILABLE" without any warranties or guarantees
  • Shadops disclaims all express, implied, statutory, and other warranties
  • We make no warranty that the Service will meet your requirements or expectations
  • We do not guarantee accuracy, completeness, or reliability of scan results
  • Scan results may contain errors, omissions, or inaccuracies and are provided for informational purposes only
  • You assume all risks associated with using the Service and relying on scan results
  • We are not responsible for any security incidents, data breaches, or unauthorized access to scanned targets

Availability

  • Shadops strives for high availability but does not guarantee uninterrupted service
  • We do not warrant that the Service will be available at all times or free from errors
  • We are not liable for any service interruptions, downtime, or technical failures
  • We reserve the right to suspend, modify, or discontinue the Service at any time without notice

12. Limitation of Liability

To the fullest extent permitted by law:

  • Shadops provides the Service on an "AS IS" and "AS AVAILABLE" basis
  • Shadops is not liable for any indirect, incidental, special, consequential, or punitive damages
  • Shadops is not liable for any loss of profits, revenue, business, goodwill, data, or other intangible losses
  • Our total liability is limited to the amount you paid in the last 12 months, or €50, whichever is lower
  • Shadops is not responsible for:
    • Any loss of data or business interruptions
    • Unauthorized access to your systems or any security incidents
    • Decisions made based on scan results or the accuracy of scan results
    • Third-party actions, claims, or legal proceedings against you
    • Any damages resulting from your use of the Service
    • Errors, omissions, or inaccuracies in scan data
    • Malicious software or security vulnerabilities on scanned targets
    • Network outages, service interruptions, or technical failures

13. Indemnification

You agree to indemnify and hold Shadops harmless from:

  • Any claims arising from your use of the Service
  • Unauthorized scanning activities conducted through your account
  • Violations of these Terms
  • Any breach of applicable laws or regulations

14. Termination

By you

  • You may cancel your account at any time
  • You may delete your data at any time

By Shadops

We may terminate or suspend your account immediately if you:

  • Violate these Terms
  • Engage in unauthorized scanning
  • Use the Service for illegal purposes
  • Fail to pay subscription fees
  • Breach applicable laws or regulations

15. Changes to Terms

  • Shadops may modify these Terms at any time
  • We will notify users of material changes via email or platform notification
  • Continued use of the Service after changes constitutes acceptance
  • If you do not agree to changes, you must stop using the Service

16. Governing Law and Dispute Resolution

  • These Terms are governed by applicable laws where Shadops operates
  • Disputes will be resolved through good faith negotiations
  • You agree to cooperate in resolving any disputes
  • Binding arbitration may be required as a last resort

17. Prohibition of Sensitive Data

You are expressly prohibited from storing or processing:

  • Racial or ethnic data
  • Political opinions
  • Religious beliefs
  • Biometric data
  • Health information
  • Sexual orientation data

Shadops will immediately delete any sensitive data discovered in our systems.

18. Export Controls

You acknowledge that:

  • Shadops may be subject to export control laws
  • You will not export scan results in violation of applicable export laws
  • You are responsible for compliance with export regulations

19. Force Majeure

Shadops is not liable for failure to perform due to:

  • Natural disasters
  • Cyber attacks
  • Infrastructure failures
  • Acts of war or terrorism
  • Government actions
  • Other circumstances beyond our reasonable control

20. Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • The remaining provisions will remain in effect
  • Invalid provisions will be replaced with valid provisions that best reflect the original intent

21. No Third-Party Beneficiaries

These Terms are solely between you and Shadops:

  • No third party has rights under these Terms
  • Third parties cannot enforce these Terms

22. Contact Information

For questions about these Terms or to report unauthorized scanning, contact us:

Email: [email protected]

23. Entire Agreement

These Terms constitute the entire agreement between you and Shadops:

  • They supersede all prior agreements and understandings
  • They may only be modified in writing by Shadops

By using Shadops, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.